Shakudo

Use Case

Calculate and Optimize Customer Lifetime Value Metrics

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TABLE OF CONTENTS

Customer value is usually measured as a number that goes stale. The last CLV model was trained on last year's orders, the segmentation was built on assumptions, and the marketing budget still follows the old picture. The customers who are about to churn are treated the same as the customers who will double their spend, and the retention budget follows last year's cohorts into this year's decisions.

A CLV model trained on the company's own data fixes the picture. The model reads the order history and the usage signals, predicts each customer's future value, and updates the score as behavior changes. Marketing spend, retention effort, and resource allocation all follow the live numbers.

What Shakudo delivers

Shakudo deploys a customer lifetime value analytics platform. Snowflake holds the customer data at scale, and dbt transforms the raw order and usage records into the clean inputs the model needs. PyTorch runs the machine learning models that predict future customer behavior and value. Metabase turns the predictions into visualizations that every stakeholder can read. MLflow keeps the models current as markets and behavior shift, and Windmill runs the workflows that keep the whole pipeline moving. The result is a live picture of the customer base, a CLV score per customer, and the targeting, retention, and allocation decisions that follow from it. The score updates as the customer base moves, so the segmentation and the spend plan stay current.

How it works

The platform runs in the company's own environment. Order and usage data is commercial data, and it stays on the company's infrastructure from ingestion through model inference. Snowflake ingests and stores the data, dbt builds the analysis layer, and the PyTorch models train on the company's own order and usage history. The CLV score updates as new behavior lands, so the segmentation reflects the current customer base, and Windmill automates the refresh so the picture never goes stale again.

Who it is for

Revenue, marketing, and analytics teams that manage customer relationships on data older than a quarter. Financial services firms, subscription businesses, and any company whose retention budget follows a static forecast fit the use case best. The platform works wherever the customer data already lives in a warehouse, and the dashboards reach every stakeholder who needs the number.

Frequently asked questions

How is the CLV model different from a spreadsheet forecast?

The model trains on the company's own order and usage data in Snowflake, so the score reflects the actual customer base. PyTorch re-trains as new behavior lands, and MLflow keeps the model current, so the prediction tracks the customers as they change. The number updates with the behavior, and the team watches the movement in Metabase.

Can the team see how the CLV scores move over time?

Yes. Metabase visualizes the CLV predictions and their movement across the customer base, so stakeholders can watch the scores shift as behavior changes. The dashboards make the insight accessible to the whole team on the same view the analysts use to build the model.

How long does deployment take?

Building a CLV optimization system from scratch typically takes several months of development. Shakudo deploys the full platform, from the data layer to the prediction models, within hours of the first data connection, so the first live CLV score arrives quickly and the first segmentation built on it lands the same week.

For teams that allocate retention spend on a CLV number that goes stale, a live model trained on the company's own data keeps the score current and the spend pointed at real value. Retention and acquisition budgets start from the same live number. Book a demo and see the CLV pipeline run on real customer data.

Maximizing Revenue Through Data-Driven Customer Lifetime Value Optimization

Shakudo revolutionizes Customer Lifetime Value (CLV) analysis by providing a comprehensive, AI-powered solution for businesses. This platform seamlessly integrates advanced analytics tools, enabling organizations to accurately calculate, predict, and optimize CLV metrics with unprecedented ease and accuracy.

  • Real-time CLV forecasting with machine learning models for proactive decision-making
  • Automated customer segmentation and personalized engagement strategies
  • Interactive dashboards for tracking CLV impact on overall business performance
  • Shakudo Drives Innovation Across Industries

    Testimonial Image

    Retail | largest food retailer in Canada

    "Shakudo cut our AI tool deployment from 6-month procurement cycles to same-day delivery. Without that speed, we wouldn't meet production timelines."
    Charu Pujari
    Senior Vice President, AI & Engineering
    @ Loblaw Digital
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    real estate | $77.6 Billion AUM

    "We chose Shakudo over alternatives because it gave us the flexibility to use the data stack components that fit our needs knowing that we can evolve the stack to keep up with the industry."
    Neal Gilmore
    Senior Vice President, Enterprise Data & Analytics
    @ QuadReal Property Group
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    Healthcare | #1 Software for Autism and IDD Care

    "We use Shakudo to shorten development time and time to impact. The platform provides us with a value-added shortcut to get from Point A to Point Z much faster. It’s now weeks or months vs months and years."
    Chris Sullens
    CEO @ CentralReach
    GALLO

    Beverage | 70+ million cases shipped annually

    "What drew me in is simple. When developers ship production-ready code this quickly, how can I have environments spun up fast enough? Shakudo is how we close that gap."

    Robert Barrios
    Chief Information Officer @ GALLO
    FlexiVan

    Logistics | 120,000+ intermodal chassis

    "Shakudo does not just provide the platform. It is a real partnership. They are always there to help and execute our vision faster and the right way. It is like a co-team working together to achieve our goals."

    Sagar Chikkala
    Chief Information Officer @ FlexiVan
    Whitecap Resources

    Oil & Gas | 375,000 boe/d across Western Canada

    "We started out with Shakudo about a year and a half ago as a way to build a foundational data layer for our analytics. … What started out as the foundational layer, which we needed, will turn into really an advanced AI tool for our business."
    James Wakelin
    Director of Business Intelligence @ Whitecap Resources